Refund & Cancellation Policy

At HealthViser, we strive to provide the best digital clinical nutrition services. Please read our Refund & Cancellation Policy carefully before purchasing any of our diet and wellness plans.

1. General Refund Rules

Due to the personalized nature of our clinical nutrition and therapeutic diet plans, which require extensive assessment and custom curation by our dietitians, fees paid for consultation programs are non-refundable once the diet plan has been shared with you.

2. Cancellations Before Service Delivery

If you have paid for a plan but change your mind before your initial consultation takes place or before any diet charts have been created and sent to you, you may request a cancellation.

• You must request the cancellation within 24 hours of the payment.
• Approved cancellations will be fully refunded to the original mode of payment.
• Refunds typically take 5-7 business days to reflect in your bank account, depending on your bank and payment gateway.

3. Pausing or Transferring Plans

If you are unable to follow the diet plan due to unforeseen medical emergencies or travel, you may request to pause your program for a maximum duration of 30 days. Approval of program pauses is at the sole discretion of HealthViser.

Consultation fees and active plans are strictly non-transferable to family members or friends due to individual health profile dependencies.

4. Dissatisfaction & Adjustments

Nutrition and health transformations require time, compliance, and adherence. We do not guarantee specific weight loss numbers or overnight medical reversals. If you are struggling with your plan, we encourage you to communicate with your assigned dietitian for free plan adjustments and modifications instead of requesting a refund.

5. How to Request a Cancellation

To request a cancellation (if eligible under Section 2), please email us at:

• Email: info@healthviser.com
• Subject Line: Cancellation Request - [Your Name]

Please include your payment receipt and phone number in the email body.